FAQs
ORDERS & PRODUCTS
Q: How do I place an order?
A: Simply browse our collections, select your desired item, and click "Add to Cart." Once ready, proceed to checkout and complete your purchase securely.
Q: How do I choose the right item?
A: Product descriptions, measurements, materials, and images are provided to help you make an informed decision. If you have any questions before purchasing, please contact us and we will be happy to assist.
Q: Are your product images accurate?
A: We strive to display all products as accurately as possible. However, slight variations in color, appearance, or finish may occur due to lighting, photography, and individual device screen settings.
Q: What materials are used in your jewelry and accessories?
A: Material information is listed on each product page whenever available. We encourage customers to review product descriptions carefully before purchasing.
Q: What if I have metal sensitivities or allergies?
A: Material information is provided on product pages whenever available. Because individual sensitivities vary, we recommend reviewing product materials carefully before purchasing. Amatrine is not responsible for allergic reactions or sensitivities resulting from the use or wearing of our products.
Q: Can I change or cancel my order?
A: Orders may only be changed or cancelled before processing begins. Once an order has entered processing or shipment, it cannot be changed, cancelled, or refunded.
SHIPPING & DELIVERY
Q: How long does shipping take?
A: Estimated delivery times are:
• Canada: 5–10 business days
• United States: 5–10 business days
• International: 7–20 business days
Q: When will my order ship?
A: Orders are typically processed within 1–3 business days. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Q: How can I track my order?
A: Once your order ships, you will receive a tracking number via email. Please allow 24–48 business hours for tracking updates to appear.
Q: Do you offer free shipping?
A: We may offer free shipping promotions from time to time. Any available promotions will be displayed on our website or at checkout.
RETURNS & REFUNDS
Q: What is your return policy?
A: Eligible jewelry, handbags, belts, and accessories may be returned within 14 days of delivery provided they are unused, unworn, and returned in their original condition with any applicable packaging and tags. Certain items are not eligible for return. Please see "What items cannot be returned?" below for details.
Q: What items cannot be returned?
A: The following items are non-returnable unless item arrives damaged, defective, or incorrect:
• Earrings (for hygiene reasons)
• Personalized or custom-made items
• Final sale items
• Clearance items
• Promotional or specially discounted items
• Gift cards
Q: What if my order arrives damaged, defective, or incorrect?
A: Please contact us within 48 hours of delivery at info@amatrine.com and include photographs of the item and packaging. We will review the issue and work toward an appropriate resolution.
Q: Do you offer exchanges?
A: Exchanges may be available for eligible items, subject to product availability. We also replace items that arrive damaged, defective, or incorrectly shipped.
PAYMENTS & SECURITY
Q: What payment methods do you accept?
A: We accept major credit cards and other payment methods available at checkout.
Q: Is my payment information secure?
A: Yes. All payments are processed through secure and trusted payment providers. We do not store your payment information.
INTERNATIONAL ORDERS
Q: Do you ship internationally?
A: Yes. We proudly ship to many countries worldwide.
Q: Will I be charged customs duties or taxes?
A: International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges, when applicable, are the responsibility of the customer.
BRAND & EXPERIENCE
Q: What makes Amatrine different?
A: Amatrine is built on the belief that style should be accessible, timeless, and effortlessly elegant. We carefully curate jewelry, handbags, belts, and accessories that combine quality, versatility, and value to help you express your unique style with confidence.
Q: Will you be adding new products?
A: Yes. We regularly expand our collections with new jewelry designs, accessories, handbags, belts, and carefully selected pieces.
Q: Do you have a physical store?
A: Currently, Amatrine operates exclusively online, allowing us to offer a carefully curated selection and competitive pricing.
SUPPORT
Q: How can I contact you?
A: You can reach us anytime at:
We aim to respond within 24–48 business hours.