FAQ
ORDERS & PRODUCTS
Q: How do I place an order?
A: Simply browse our collections, select your desired product and shade, then click “Add to Cart.” Once ready, proceed to checkout and complete your purchase securely.
Q: How do I choose the right shade?
A: Product descriptions, images, and shade information are provided to help you select the best match.
Q: Where are your products manufactured?
A: Our cosmetic products are manufactured in Canada using high-quality ingredients sourced from Canada and the United States.
Q: Are your products cruelty-free?
A: Yes. We are committed to offering cruelty-free beauty products.
Q: Are your products paraben-free?
A: Yes. Our cosmetic products are formulated without parabens. Please refer to the individual product page for complete ingredient information.
Q: Are your products true to color?
A: We strive to display colors as accurately as possible. However, slight variations may occur due to screen settings, lighting, and device displays.
Q: Can I change or cancel my order?
A: Orders may only be changed or cancelled before processing begins. Once an order has been placed and processed, it cannot be changed, cancelled, or refunded.
SHIPPING & DELIVERY
Q: How long does shipping take?
A: Estimated delivery times are:
- Canada: 5–10 business days
- United States: 5–10 business days
- International: 7–20 business days
Q: When will my order ship?
A: Cosmetic products are freshly formulated and prepared Monday through Friday. Orders are typically processed and prepared for shipment within 1–5 business days and are shipped once processing is complete.
Q: How can I track my order?
A: Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.
Q: Do you offer free shipping?
A: We may offer free shipping promotions from time to time. Shipping rates are calculated at checkout.
RETURNS & REFUNDS
Q: What is your return policy?
A: Due to hygiene and safety reasons, all cosmetic and beauty products are final sale and cannot be returned or exchanged.
Q: What if my order arrives damaged or incorrect?
A: Please contact us within 48 hours of delivery at info@amatrine.com and include photos of the item and packaging. We will review the issue and work to resolve it as quickly as possible.
Q: Do you offer exchanges?
A: We only replace items that arrive damaged, defective, or incorrect.
Q: Can I return handbags or belts?
A: Eligible handbags and belts may be returned within 14 days of delivery provided they are unused, in original condition, and include all original tags and packaging.
PAYMENTS & SECURITY
Q: What payment methods do you accept?
A: We accept major credit cards and other payment methods available at checkout.
Q: Is my payment information secure?
A: Yes. All payments are processed through secure, trusted payment providers. We do not store your payment details.
INTERNATIONAL ORDERS
Q: Will I be charged customs duties or taxes?
A: International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer when applicable.
BRAND & EXPERIENCE
Q: What makes Amatrine different?
A: Amatrine is built on the belief that beauty should be accessible, empowering, and uncomplicated. We focus on high-quality formulations, cruelty-free beauty, fresh product preparation, and cosmetics designed to help you look and feel your best with confidence.
Q: Will you be adding new products?
A: Yes. We regularly expand our collection with new beauty products, shades, and carefully selected essentials.
Q: Do you have a physical store?
A: Currently, Amatrine operates exclusively online, allowing us to offer a carefully curated selection and competitive pricing.
SUPPORT
Q: How can I contact you?
A: You can reach us anytime at:
We aim to respond within 24–48 hours.